FAQ & Shipping Info

How long will it take for my order to ship and what are your rates?
Thank you for supporting our small business! Every order is handmade with care, and we strive to ensure a smooth and transparent shipping process. Please allow 1-14 business days for processing before your order ships. Processing time may vary depending on order volume, product type, or design complexity.

If at any point you’d like to know when your order will ship just send us a message and we will get back to you with an estimated date! 

Shipping rates are calculated at checkout based on the weight and destination of your order.

How long does it take for my order to arrive once it’s shipped?
Shipping times vary. Please note that sometimes the postal service runs into delays which could delay a package's delivery time.

Shipping Estimated Times: 3-8 business days. 

You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow up to 48 hours for the tracking to update.

Do you ship internationally?
We currently only offer shipping within the U.S.

What do I do if I think my package is lost?
USPS can run into delays, a package is considered lost if it does not arrive within 30 days of an order being shipped. Please try and wait the 30 days, and if it still doesn’t arrive please contact us and we will do our very best to look into it and help find a solution!

What do I do if my package was marked as delivered but I can’t find it?
USPS can sometimes mark packages as delivered prematurely, so what I recommend doing is:
1) Check around your house, near the mailbox, on the porch etc.
2) Ask other members of your household if maybe they brought it in
3) Check with neighbors, talk with your mailman to see where he left it
4) Most importantly, I highly recommend either going to or calling your local USPS and providing them with the tracking number and letting them know it says it is delivered but you are unable to find it. Their system has GPS coordinates in which they should be able to locate where they marked it as delivered.

Can I apply a discount code after placing my order?
No, unfortunately discount codes must be entered at checkout and they cannot be applied to an order after it has been placed. If you are experiencing a technical issue while trying to apply a discount code, please reach out to us before placing your order and we would be more than happy to help.

Do you offer refunds?

Due to the handmade nature of our products, all sales are final. We do not accept returns, refunds, or exchanges unless your item arrives damaged or defective. Please ensure your shipping address is correct at checkout.  We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If your item is damaged, defective, or you received an incorrect item, please contact us immediately, via email, with photos if there is an issue.  Customers have 3 days after their order was delivered to inspect their package and contact us regarding issues with their order. If we are not contacted within 3 days of you receiving your order, we are no longer able to resolve the issue.

 

If you have any questions about shipping, your order status, or want to place a customized order, feel free to contact us: mandhlegacydesigns@gmail.com

Thank you again for your support and for shopping small!